Quality Service & Expert Advice
Teradocs Systems Inc has developed over 20 enterprise wide applications with OpenText's Livelink Collection Server on both Unix and Windows platforms. These applications are mission critical and incorporate numerous technologies, including a host of Webserver Technologies like CSS, XML, Apache, IIS, Ruby on Rails, ASP, and others.
If you require support for your applications, our team of BASIS, Unix, and other experts are available to assist in a variety of ways. Whether you are planning a migration or upgrade of a database or an application, or have an emergency situation, Teradocs is prepared to make sure that your systems are running smoothly.
Some Benefits of using Teradocs
- Improved Reliability - Can your backups be relied upon ? Are your log files reviewed regularly?
- Improved Performance - Have you re-created or compressed you indexes lately? Are there bottle necks? Are all queries optimally formed?
- Manageability - How long until you reach a file limit at your current rate of growth?
- Reduced Risk - Are your backups ok ? Are you sure?
How we can help
- Arrange for Teradocs to provide assistance on an 'as-needed & when-needed' basis.
- Arrange for Teradocs to provide 2nd, or 3rd tier support when other sources of help are not able to resolve or respond to an issue
- Arrange for temporary support when key staff is away, or busy
- Let us implement monitoring tools to improve ease of administration
- We can also audit administrative procedures to ensure you are properly prepared for disaster recovery
- And we can audit performance, define baselines, and help to improve overall performance of your systems